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How grandprize Handles Your Personal Information

This Privacy Policy explains exactly what personal information we collect when you open an account, make a deposit via PayPal or Venmo, or browse on your phone — and how we use, store, and protect it.

Account data protectionPayPal & Venmo transaction privacyCookie controlsData access requestsState-law compliance

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Personal Data We Collect and Why We Use It

grandprize Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect your name, email address, date of birth, and state of residence to verify your identity and confirm eligibility under your state's laws. When you fund your account through PayPal, Venmo, or a Play+ prepaid card, we record transaction identifiers

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— not your full payment credentials — to reconcile your wallet and process withdrawals accurately. We also collect device data, including browser type, operating system, and mobile session tokens, so your account stays connected whether you switch from your phone to a desktop mid-session. Usage data
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such as pages visited and session length helps us identify and fix issues in our mobile experience. We do not sell your personal information to third parties. Data shared with payment processors like PayPal and Venmo is governed by their own privacy policies in addition to
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ours. We retain account records for as long as your account is active and for any period required by applicable state law after closure. You can request a full copy of the data we hold on you at any time by contacting our support team.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct, or delete personal data we hold, or if you have a question about how a specific transaction — like a PayPal withdrawal or a Play+ top-up — was recorded, our support team can pull the relevant records and walk you through what we have. Response times depend on request complexity, but we aim to acknowledge every privacy inquiry within two business days.

HOW WE PROTECT IT

Data Handling, Cookies, Security, and Retention

We use encryption on every connection to your account and require identity verification before processing any withdrawal — whether that goes back to your PayPal balance, your Venmo account, or a Play+ card. Cookies we set fall into three categories: strictly necessary, performance, and analytics. You can adjust non-essential cookies at any time through your browser or your account preferences page. We do not use cookies to serve ads on third-party sites.

Encrypted Connections

Every session — mobile or desktop — runs over an encrypted connection. Your account login, payment data, and personal details are never transmitted in plain text.

Cookie Controls

We distinguish strictly necessary cookies from analytics ones. You can turn off non-essential cookies in your account preferences without losing access to your wallet or game history.

Withdrawal Verification

Before we push funds to your PayPal or Venmo account, we verify the request against the identity documents on file. This step protects you if your account is ever accessed without your knowledge.

Retention and Deletion

We keep your data only as long as your account is open or as state law requires after closure. Once the retention period ends, records are deleted or anonymized on a documented schedule.

Common Questions About Your Privacy at grandprize

Below are the questions we hear most often about how we collect and manage personal data. If your question isn't covered here, the support channels listed above are the fastest path to a direct answer.

We collect your name, email, date of birth, and state of residence. Identity documents may be requested during verification to confirm you meet eligibility requirements under your state's law.

No. We store only transaction reference IDs passed back from PayPal and Venmo after a payment completes. Your full account credentials stay within those platforms and are never visible to us.

Email our support team from your registered address and request a data summary. We'll verify your identity and send you a copy of the records we hold, typically within a few business days.

Yes. Submit a deletion request through email or live chat. We'll remove or anonymize your data after confirming your identity and checking whether any state law requires us to retain specific records first.

We use strictly necessary cookies to keep you logged in and analytics cookies to improve mobile performance. You can turn off non-essential cookies in your account preferences page at any time.

We share data only with payment processors like PayPal, Venmo, and Play+ as needed to complete transactions, and with identity verification services when required by state law. We do not sell your data.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoWinter Cabin Spins Appgrandprize App

How grandprize Handles Your Personal Information

How to Reach Us About Your Privacy Rights

Data Handling, Cookies, Security, and Retention

Common Questions About Your Privacy at grandprize

01 What personal information does grandprize collect when I open an account?

02 Does grandprize store my full PayPal or Venmo credentials?

03 How can I see what data grandprize holds about me?

04 Can I ask grandprize to delete my personal data?

05 What cookies does grandprize use and how do I control them?

06 Does grandprize share my information with third parties?

Privacy Policy

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